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OPS - Manager - Customer Retention

PNB MetLife

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placeIndia home_workOn-site labelSales Jobs publicAggregated job · IN

eventPublished on Sep 28, 2026 · verifiedWe confirmed on Oct 20, 2026 that it's still live

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About the job

Job Description Key Responsibilities: 1. Persistency Management: • Monitor and analyse persistency ratios regularly to identify trends and areas of improvement. • Develop strategies to enhance policy renewal rates and reduce lapses. • Implement retention initiatives to maintain long term client relationships. 2. Data Analysis and Reporting: • Analyse policy data to identify at risk policies and develop targeted interventions. • Prepare detailed reports on persistency metrics, presenting insight…

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