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Senior Associate, Change Management Executive, Customer Centre, Group CSH

DBS Bank

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placeEast, Singapore home_workOn-site scheduleFull-time labelCustomer Services Jobs publicAggregated job · SG

eventPublished on Oct 09, 2026 · verifiedWe confirmed on Nov 10, 2026 that it's still live

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About the job

Role Overview: Develops and implements strategy to enhance user experience across the different touchpoints in Customer Centre. Drive continuous improvement in customers’ experience and lead to service excellence. Roles & Responsibilities: Help develop and implement customer obsession strategies that enhance customer experience and drive positive outcomes. Gather and analyse data and trends, using findings to inform strategic recommendations. Support the facilitation of design-thinking workshop…

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