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Automation Engineer - Cognizant

Cognizant

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placeSingapore home_workOn-site scheduleFull-time labelIT Jobs publicAggregated job · SG

eventPublished on Oct 29, 2026 · verifiedWe confirmed on Nov 09, 2026 that it's still live

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About the job

ITSM / JSM Automation & Integration Engineer - Devops Key Responsibilities Assess the existing JSM environment and design a simplified, modern target-state ITSM solution on SHIP-HAT JSM. Configure JSM service projects, portals, request forms, workflows, queues, SLAs, permissions, approvals and notifications. Implement and improve incident, service request, problem, change and knowledge-management workflows. Develop automation for ticket routing, approvals, escalation, incident handling and serv…

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