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BPO Planning & Scheduling Senior Associate

NTT DATA, Inc.

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placePhilippines home_workOn-site publicAggregated job · PH

eventPublished on Oct 22, 2026 · verifiedWe confirmed this when the job was aggregated

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About the job

• Determines queue personnel needs during times of heavy call volume.

• Provides schedules for contact centers to ensure maximum performance.

• Forecasts daily contact and technician availability.

• Monitors incoming queues and ensures technicians are available for...

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