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Customer Care Senior Associate

NTT DATA, Inc.

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placePhilippines home_workOn-site publicAggregated job · PH

eventPublished on Oct 20, 2026 · verifiedWe confirmed this when the job was aggregated

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About the job

"Key Responsibilities

1. Team Performance Management

•    Monitor daily, weekly, and monthly KPIs (AHT, QA, CSAT, productivity, accuracy, adherence).

•    Conduct regular performance reviews and provide individualized coaching.

•    Ensure the team consistently ...

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