Guesthouse Manager

Duties: Manage guesthouse bookings from enquiry through to departure. Respond to booking enquiries via telephone, email and other communication channels. Maintain an accurate and up-to-date booking system. Confirm bookings and communicate all relevant information to guests. Conduct guest check-ins and check-outs. Welcome guests in a friendly and professional manner. Handle guest queries, requests and complaints promptly and professionally. Ensure guests receive an excellent overall experience. …