Salesforce BA

Job Description* Mandatory Skills: Salesforce Sales Cloud, CTI Integration, Tele-Sales Processes, Agile Delivery Lead end-to-end business analysis for Salesforce Sales Cloud Tele-Sales initiatives, including gathering, documenting, and managing business, functional, and non-functional requirements. Collaborate with business stakeholders, product owners, and technical teams to define future-state processes and customer engagement journeys. Translate business requirements into user stories, proce…