Talencia Consulting - IT Helpdesk Agent (l1)

We are looking for an experienced IT Helpdesk Agent (L1) to join an IT support team. Key responsibilities Act as the first point of contact for IT incidents and service requests. Manage tickets through the ITSM platform, ensuring accurate categorization and prioritization. Resolve Level 1 issues, including password resets, account management, Hardware/software troubleshooting and connectivity problems. Escalate more complex incidents to L2/L3 teams with proper documentation. Ensure SLA complian…