Director, AI-Driven Service Platforms & Transformation

Ingram Micro is seeking a Director, Business Systems – Service Platforms & Automation to own the full platform lifecycle for Zendesk, Gainsight, Formscape, AI bots, and automation across customer service and operations. You will define a clear AI strategy, ensure secure, scalable platforms, and align roadmaps to KPI outcomes such as MTTR and CSAT. You will lead modernization efforts, champion AI-driven improvements, and collaborate with Support, Sales, and Operations to realize measurable value…