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Voice Branch Operations Lead

Standard Bank Group

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placeJohannesburg, Gauteng home_workOn-site scheduleFull-time labelConsultancy Jobs publicAggregated job · ZA

eventPublished on Nov 08, 2026 · verifiedWe confirmed on Nov 11, 2026 that it's still live

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About the job

Standard Bank Group is seeking an experienced Service Head to lead Voice Branch Operations within Personal & Private Banking.

The role

oversees resources, processes and risk tolerance to deliver service levels and quality. You will manage workforce planning, performance analytics and FAIS compliance, while driving digital servicing, coaching leaders and fostering wellbeing across a large contact centre footprint. J-18808-Ljbffr

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